Evaluating enterprise print automation software often reveals frustrating configuration limits and delayed vendor response times. In this video case study, Simon Perks, Commercial Development Manager at Kolorcraft, details how migrating to Coreprint eliminated legacy software restrictions while delivering immersive onboarding and rapid peer-to-peer technical support.
Key Takeaways from the Trenches
- Zero-Touch Confidence: Features that require complex, bespoke workarounds on competing platforms are handled as standard, native core features within Coreprint.
- Unheard-of Support Windows: While traditional software vendors benchmark response times at 8 to 12 hours, the Vpress support desk routinely resolves live queries within 1 to 2 hours.
- Focused System Onboarding: Transitioning to an advanced global print automation engine requires a clear understanding of the components under the hood. Immersive onboarding pulls teams away from daily office distractions to ensure rapid, real-world deployment.
Enterprise Implementation & Workflows
How does Vpress deliver fast customer support response times for Kolorcraft?
Most companies will honestly say that they respond within 12 hours or 8 hours. With [Vpress Support] response times are within an hour or two, which is unheard of.
Simon Perks, Commercial Development Manager, Kolorcraft
Most software companies promise an 8-to-12-hour window, but our operational teams regularly respond within 1 to 2 hours. Vpress does not just supply software licenses; we deploy a quarter-century of hard-won industry pedigree to ensure commercial printers receive rapid, peer-to-peer technical authority when resolving production bottlenecks.
Can Coreprint handle complex variable data templates without software limitations?
Some of the tech that we needed to get created, some of the limitations that I've seen on other software where we couldn't create certain aspects, was easily done in Vpress. Easily done. And it was a core feature of what Vpress does.
Simon Perks, Commercial Development Manager, Kolorcraft
Yes. While basic e-commerce plugins and legacy systems impose strict limitations on template variable structures, Coreprint features advanced template logic built natively into the platform. This allows end-users complex, browser-based self-service editing while keeping master brand assets completely immutable.
Full Video Transcript
Q. Once you decided to move to Vpress, how was the onboarding and training process?
"For me, the training was brilliant. We came down for a day, which I would advise anyone to do rather than doing it on-premises at their own business because it gets you out of the office. It gets you focused to what you need to do.
The training was excellent. Went through different aspects. There is more to Vpress [Coreprint] than what you see at first glance. Under the hood, there are different components that you need to understand, and it was passed to us in such a way that it was so easy to get from one part to another part to real life. Really good training-wise."
Q. And customer support?
"Most companies I'll will honestly say that they respond within 12 hours or 8 hours. With [Vpress Support] response times are within an hour or two, which is unheard of."
Q. Would you recommend Vpress?
"Yes, 100%. I think having done the due diligence previously across different software, Vpress is not only at a great price point compared to other ones that we've used, it's the [strength of] tech behind it.
I haven't gone into much detail, but some of the tech that we needed to get created, some of the limitations that I've seen on other software where we couldn't create certain aspects was easily done in Vpress. Easily done. And it was a core feature of what Vpress does. I would recommend Vpress to anybody. Yeah."
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